PRIVACY POLICY

A LEGAL DISCLAIMER

Effective Date: 8 July 2025

At Ecom Queen, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.ecomqueen.co.uk(“Website”) or use our services.

1. WHO WE ARE

Ecom Queen provides eCommerce, digital, and marketing services for businesses. For the purposes of data protection law, Ecom Queen is the data controller responsible for your personal information.

Contact Details:

Ecom Queen
Email: cassie@ecomqueen.co.uk
Website: www.ecomqueen.co.uk

2. WHAT DATA WE COLLECT

We may collect and process the following types of personal data:

Identity Data: name, company name, username, title
Contact Data: email address, phone number, business address
Technical Data: IP address, browser type, device type, operating system, referring URLs
Usage Data: information about how you use our Website and services
Marketing and Communications Data: your preferences for receiving marketing communications

We do not collect any special categories of personal data (e.g. health data, political opinions) unless you provide them voluntarily and explicitly.

3. HOW WE COLLECT DATA

We collect personal data in the following ways:

Direct interactions (e.g. contacting us via email, filling in forms, requesting services)
Automated technologies (e.g. cookies, analytics tracking tools when you browse our Website)
Third parties (e.g. advertising networks, analytics providers)

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

To provide our eCommerce, digital, and marketing services
To communicate with you about your enquiries, projects, or services
To improve and maintain our Website
To send marketing materials, where you have opted in
To comply with legal obligations

We will only use your personal data where we have a lawful basis, such as consent, performance of a contract, legal obligations, or legitimate interests.

5. MARKETING COMMUNICATIONS

You may receive marketing emails from us if you have requested information from us, purchased services, or opted in to receive marketing. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us at cassie@ecomqueen.co.uk.

6. SHARING YOUR DATA

We may share your personal data with trusted third parties, including:

Service providers (e.g. IT support, website hosting, analytics providers)
Professional advisers (e.g. accountants, legal advisers)
Government authorities, if required by law

We require all third parties to respect the security of your data and treat it in accordance with the law.

7. INTERNATIONAL TRANSFERS

If we transfer your personal data outside the UK, we ensure an adequate level of protection, for example by using standard contractual clauses or relying on adequacy decisions.

8. DATA SECURITY

We take appropriate security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure.

9. DATA RETENTION

We keep your personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements.

10. YOUR LEGAL RIGHTS

Under data protection laws, you have rights including:

Access to your personal data
Correction of your personal data
Erasure of your personal data
Restriction of processing
Objection to processing
Data portability

If you wish to exercise any of these rights, please contact cassie@ecomqueen.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

11. COOKIES

Our Website uses cookies to improve your experience and analyse website usage. For more details, please see our [Cookie Policy] (or include cookie information here if you do not have a separate policy).

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please check back regularly to stay informed.

CONTACT US

If you have any questions about this Privacy Policy, please contact: cassie@ecomqueen.co.uk